Frequently asked questions

Send your postcode, property type, room or item count and the jobs you want done. Describe built-up dirt, stains or access difficulties, and mention a preferred date or fixed deadline. The enquiry form is a starting point; tasks and price still need to be agreed.

The price guide contains previously advertised starting rates. Ask for the current total for your property, including minimum charges, equipment, products and any separate treatments. A per-room rate and an hourly cleaning visit cover different work, so compare the included tasks as well as the number.

Provide your full postcode to check coverage for the service and date you need. The site lists nearby areas including Godalming, Woking, Merrow and Burpham. A listed area does not confirm an available appointment at every address; access and travel arrangements are discussed with the job.

A one-off visit can cover agreed routine household tasks. If there is substantial grease, scale or dust build-up, describe it before booking so a deep clean can be considered. Appliance interiors, carpet treatments and upholstery should be named separately.

Confirm the arrangements for your chosen service before the visit. Mention whether equipment is available on site, and ask about any extra charge for supplying it. For delicate surfaces, provide the care label or manufacturer instructions rather than relying on a general household product.

Explain product sensitivities and the areas children or pets normally use. Ask which products are proposed, how to keep the working area clear and when it can be used again. Arrange a separate safe space during the work, and follow the instructions given for drying or ventilation.

Give the room sizes, condition and task list so an appropriate working time can be discussed. A cleaning duration is different from a drying time. For carpet care and fabric treatments, ask when normal traffic and furniture can return before planning a handover or guest arrival.

Explain any insurance evidence, access checks, induction or contractor requirements before agreeing the appointment. Ask the team to confirm the current arrangements and relevant documents. Do not assume that every building has the same requirements or that an existing household booking covers workplace access.

Contact the team promptly with your appointment details and the change you need. Read the booking terms and ask which notice period or charge applies to your arrangement. Sending a message does not by itself confirm that a new time has been accepted.

Use the feedback option on the contact form, or call 01483 319 912. Give the visit date and the particular room, item or agreed task you are concerned about. A short description helps the team locate the arrangement and discuss the next step without unnecessary private details.